FAQ

Do you use a secure server to pay?

Orders may be placed online using our secure server which is paypal. Just click the highlighted link in blue underneath the product and you will be directed through to the paypal server which will process your order. Alternatively you can order from my online shop. Please click here.

How do I order?

Just click the link next to the product you want to order and you will be directed to a secure paypal server for you to sign into your paypal account to complete the transaction. Alternatively you can pay by post via cheque or from my online Folksy shop. Please click here to go to my shop.

How long will it take for my order to arrive?

All of my items are individually made so I don’t carry much stock. Once your order has been placed please allow 28 days for dispatch. I get very busy between Jan-October so please order your items from me in plenty of time for your wedding or special occasions.

Can I receive my order sooner?

I appreciate that some people only find their ideal hair jewellery close to their special occasions. Although we state that you must allow 28 days for delivery I normally accommodate rush orders. Please check before you order to ensure I can accommodate you.

Are your products made to order?

Sizing/components/colours

All of my accessories are made to order and are custom made so each one is totally unique. If you love the design but would love another colour etc then send me an email to theearthfaeries@gmail.com and we can discuss your requirements.

Standard Designs refers to goods made exactly to the design in the product description.

Custom designs refer to goods made in any other colour/finish not covered within the product description. For custom designs please email me at theearthfaeries@gmail.com.

How much is package and postage?

Package and postage is £6.50 and £1.00 for each additional item ordered.  It is sent via Royal mail. All of our items are wrapped and packed securely in heavy duty boxes and shredded up-cycled card board to ensure safe delivery. Some times I may use up cycle bubble wrap to give your package added protection.

For international orders The Earth faeries can not be held responsible for any import taxes/charges the item may occur when reaching customer.

Is your packaging/literature Eco friendly?

Yes it is. The gift box is 100% recycled as is the tissue paper which is also acid free or up-cycled. My business cards are also green and are sourced from sustainable forests and are recyclable. The polymer clays, Swarovski  pearls and Swarovski crystals are also vegan friendly too. All of my products are cruelty free.

Where is your jewellery & accessories made?

I try to source locally where possibly normally from Wales or Shropshire. I am a home based business and my items are made from my own home which is situated in rural North East Wales.  In the summer months I make my items in my faerie garden too hence the tag line of “handmade in nature, inspired by Wales”

My products are made in a smoke free environment so they will arrive fresh smelling,

Can my item be gift wrapped?

I offer a free gift wrapping service at request so please email me your details.

What information do I need to include when ordering your table decorations?

The rose table decorations come with a scroll with a poem in it.  This has the date of birth that the rose was made on. Plus each rose will be named after you or your guest.  After ordering please send me the names to be included in them and any other information that you’d like to be included in the poem. For example their favorite flower or animal.

Can I get a refund?

Refunds can only be given for standard designs i.e the ones featured in pictures or if the item arrives damaged. If that is the case then please return the item and we can either give you a refund or send you another one. Refunds are not given for custom made but will be replaced if damaged.

If you have any further questions please contact me at theearthfaeries@gmail.com

Thank you!

Advertisements