FAQ

Do you use a secure server to pay?

Order may be placed online using our secure server which is paypal. Just click the highlighted link in blue underneath the product and you will be directed through to the paypal server which will process your order.

How do I order?

Just click the link next to the product you want to order and you will be directed to a secure paypal server for you to sign into your paypal account to complete the transaction. Alternatively you can pay by post via cheque or by email and pay via paypal.

How long will it take for my order to arrive?

All of my items are individually made so I don’t carry much stock. Once your order has been placed please allow 28 days for dispatch. I get very busy between Jan-October so please order your items from me in plenty of time for your wedding or special occasions.

Can I receive my order sooner?

I appreciate that some people only find their ideal jewellery close to their special occasions. Although we state that you must allow 28 days for delivery I normally accommodate rush orders. Please check before you order to ensure I can accommodate you.

Are your products made to order?

Sizing/components/colours

All of my jewellery & accessories are made to order and are custom made to your length. So after ordering via paypal drop me a line to let me know what size you require. If you love the design but would love another colour etc then send me an email and we can discuss your requirements.

Standard Designs refers to goods made exactly to the design in the product description.

Custom designs refer to goods made in any other colour/finish not covered within the product description. For custom designs please email me at theearthfaeries@gmail.com.

What is your necklace sizing?

14″ petite choker length

16″ inch choker length

18″ will reach collar bone

20″ below the collar bone

Because I understand everyone is different the above measurements are only guide lines and you may come in between those sizes. This would particularity apply to the choker necklaces so it is advisable to measure yourself.

How do I measure my neck?

You can measure your neck for the choker necklaces by wrapping a flexible tape measure around the middle of the neck as this is where the choker necklace will sit.  Then add an inch onto it to determine your size.

How do I measure my wrist for a bracelet?

To measure for a bracelet, wrap a tape measure around your wrist bone and then add 1 inch to determine your size.

How much is package and postage?

Package and postage is free to the UK. It is sent via Royal mail. Please inquire about international orders as additional package & postage will apply. All of our items are wrapped and packed securely in heavy duty boxes and shredded upcycled card board to ensure safe delivery.

For international orders The Earth faeries can not be held responsible for any import taxes/charges the item may occur when reaching customer.

Is your packaging/literature Eco friendly?

Yes it is. The gift box is 100% recycled as is the tissue paper which is also acid free. The draw string bag is made of jute. My business cards are also green and are sourced from sustainable forests and are recyclable. the cold porcelain I use is 70& natural. The Swarovski glass pearls and Swarovski crystals are vegan friendly.

Where is your jewellery & accessories made?

I try to source locally where possibly normally from Wales or Shropshire. I am a home based business and my items are made from my own home which is situated in rural North East Wales.  Sometimes I make my items in my faerie garden too hence the tag line of “handmade in nature, inspired by Wales”

 

Can my item be gift wrapped?

I offer a free gift wrapping service at request so please email me your details.

What information do I need to include when ordering your faerie jar items?

When ordering the tooth faerie jars for you children you’ll need to send me an email straight after you have ordered and tell me your colour of glitter and cord. You can choose up to two coloured cords. The cords go round the neck of the bottle and also forms part of the necklace. The miniature poem comes with a bespoke poem. No two are ever the same. If your child has a favorite faerie then include her name so I can sign it with her name. You may not want a poem but would like a letter from your child’s favorite faerie so please include any details for example any letters your faerie may have sent her so I can write it in the tone of her favorite faerie.

If ordering the adult faerie jars with Swarovski glass pearls after you have placed your order please send me an email who you want the poem or love letter addressed to and your relationship to them. Please also let me know what the special occasion is. You may want to include additional details in your email such as your loved ones favorite season or flower so I can write a poem that resonates with them.   If you are using the adult faerie jars as table name places discounts will apply if ordering in bulk. Please ask for details. If ordering them as name places please specify whether you want me to cut the cork top so your name cards can fit into them. I do not supply the name cards.

Are your accessories hand painted?

My cold porcelain faerie necklaces are all hand painted. You can choose your favorite colours. You can buy the standard design featured or you can email me to have them customized with your favorite coloured gem and clothing, hair, eyes etc.

Can I get a refund?

Refunds can only be given for standard designs i.e the ones featured in pictures or if the item arrives damaged. If that is the case then please return the item and we can either give you a refund or send you another one. Refunds are not given for custom made but will be replaced if damaged.

Any further questions please contact me at theearthfaeries@gmail.com